site fee charge

Question:

why is the system charging more than the 3% for a transaction fee. Example this morning a customer charged $65 which should have been a minimum of $2 and instead they were charged $2.45

Answer:Hi ,
Can you please provide the name of municipality that you are referring to in the ticket.
Thanks,
-tim
Level 3 Technical Support
Senior Software Architect

Hi ,
Good afternoon. The site fee charge is correct. We charge a minimum of $2 which includes a 50 cent per transaction fee. So actually the minimum site fee charge is 1.50 but adding on the 50 cent transaction fee equals $2.00. If someone pays $50 or below there will be a site fee of $2 (the minimum) but if someone pays $51 then the site fee will be 2.03 and go up from there.

I hope I answered your question and gave you a better understanding of the site fee process.
If you any further questions on this process please don't hesitate to ask.
Thanks,
-tim
Level 3 Technical Support
Senior Software Architect

Then your marking material is extremely misleading for customers. it reads 3% or a min of $2. The breaking point would be closer to $67 as stated on the flyers provided $70 would be $2.10.






Creation date: 4/4/2017 5:45 PM     Updated: 4/4/2017 5:45 PM